Privacy Policy

At HealthClaimExperts.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Practice information (name, specialty, size)
• Account credentials and profile information
• Billing and payment information
• Communications you send to us

Protected Health Information (PHI)

As a HIPAA-compliant medical billing service, we may handle Protected Health Information on behalf of healthcare providers. We treat all PHI with the highest level of security and confidentiality in accordance with HIPAA regulations.

Usage Information

We automatically collect certain information when you use our services, including IP addresses, browser types, device information, and usage patterns.

How We Use Your Information

• Provide, maintain, and improve our services
• Process medical claims and billing operations
• Communicate with you about our services
• Send you technical notices and support messages
• Respond to your inquiries and requests
• Detect and prevent fraud and security threats
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: We share information with third parties when you give us permission
• Service Providers: We share with vendors who perform services on our behalf
• Insurance Companies: To process claims on behalf of healthcare providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication
• Regular security audits and penetration testing
• SOC 2 Type II certified infrastructure
• HIPAA-compliant data handling procedures

Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: